People

If you would like to work for an organisation that demonstrates outstanding commitment to staff engagement, has gained a place on the Times Best 100 Companies to work for in the UK for the last eight consecutive years and that holds Investors in People Platinum accreditation we would love to hear from you!

TEST VACANCY ONLY

About the Role:

We’re looking for a friendly and reliable Customer Service Assistant to join our team. You’ll be the first point of contact for our customers, helping to resolve queries and provide excellent service via phone, email, and live chat.

Key Responsibilities:

Respond to customer enquiries promptly and professionally
Maintain accurate records of customer interactions
Work collaboratively with other departments to resolve issues

What you get in return:

Excellent professional development opportunities
Generous holiday package (up to 45 days per year)
E-learning platform available to all staff.
Annual salary increases
Staff counselling sessions
Mental Health First Aider
Wellbeing initiatives
Bi-annual performance reviews
Staff Council
Flexible and hybrid working (where applicable)
Team building days
Volunteering days
Staff celebration days
Length of service, birthday and yearly appreciation rewards
Staff Recognition Awards
Healthcare cash plan
Contributory pension scheme
Life assurance

Our Values:

At ACT, we pride ourselves on fostering a culture of respect, fairness, and dignity for all. We believe in creating an inclusive environment where every individual feels valued and empowered to thrive.

FREDIE stands for Fairness, Respect, Equality, Diversity, Inclusion, and Engagement – values that lie at the heart of everything we do at ACT. From our interactions with staff to our engagement with learners, these principles guide our approach, ensuring that everyone has the opportunity to succeed.

Test Vacancy

Person Specification

Experience