Administrator (Apprenticeship Department)

If you would like to work for an organisation that demonstrates outstanding commitment to staff engagement, has gained a place on the Times Best 100 Companies to work for in the UK for the last eight consecutive years and that holds Investors in People Platinum accreditation we would love to hear from you!

What you’ll do:  

We are looking for a passionate individual to work as part of an Administrative support team supporting our Apprenticeship route Managers, Assessors and Support staff with administrative tasks such as bookings exams and controlled tasks, invigilation, setting up e-portfolio accounts and liaising with learners and employers via telephone.

The role sits within the Apprenticeship Administration team reporting to the Training Manager and is based in Ocean Park House, Cardiff.

ACT is committed to promoting the Welsh language for both staff and learners, and whilst it is not considered essential criteria, the ability to speak Welsh is desirable for this role.

What we need from you:

1. One year office experience
2. Experience using Microsoft packages
3. 3 GCSE’s (or equivalent) Grade C or above
4. Excellent written and verbal communication skills
5. Team player with ability to work on own initiative
6. Organised and able to manage own workload
7. To uphold ACT Values

Why work for ACT?  

As Wales’s largest Training Provider, ACT is all about people. With a family feel culture we believe our employees are our greatest asset. We’re all extremely passionate about making a positive difference to people’s lives by providing excellent learning programmes and opportunities.  

If you would like to work for an organisation that holds 3-star accreditation with Best Companies demonstrating extra-ordinary levels of staff engagement, ranked in the Top 100 Most inclusive Workplaces, has gained a place on the Times Best 100 Companies to work for in the UK for the last seven consecutive years and that holds Investors in People Platinum accreditation we would love to hear from you!  

Our Values:  

At ACT, we pride ourselves on fostering a culture of respect, fairness, and dignity for all. We believe in creating an inclusive environment where every individual feel valued and empowered to thrive.  

FREDIE has been central to promoting and recognising exceptional commitment to equality and diversity. FREDIE stands for Fairness, Respect, Equality, Diversity, Inclusion, and Engagement, and these values are at the heart of ACT’s philosophy, shaping our approach to both staff and learners.

Diversity statement 

ACT is dedicated to fair and safe recruitment practices, ensuring equality for all applicants and staff. We do not discriminate based on gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. Our questioning and collating of information are intended to help us maintain equal opportunities best practice and identify barriers to workforce equality and diversity. The information collated from you will not be used in any decision affecting you.  

We are happy to consider a reasonable adjustment that candidates may need during the recruitment process, please drop us an email with your requirements. 

What next?  

The Advert will close 10th January 2025, we reserve the right to close this vacancy early if we receive sufficient applications for the role.  

Applicants will be notified via email of application process (please check junk or spam folders) 

An interview process consisting of:  

1. A face to face interview at our Head Office with the manager you will be working with.

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.  

If you have any queries about the vacancy please feel free to contact us on recruitment@acttraining.org.uk. 

Safeguarding:

Our organisation is deeply committed to safeguarding the welfare of all learners and staff. We expect all employees to uphold this commitment as part of their role. Please note that the successful candidate will be required to undergo an enhanced DBS check.