Site Safety & Support Officer

If you would like to work for an organisation that demonstrates outstanding commitment to staff engagement, has gained a place on the Times Best 100 Companies to work for in the UK for the last eight consecutive years and that holds Investors in People Platinum accreditation we would love to hear from you!

At ACT, our Behaviour Framework shapes everything we do. We are looking for a Site Safety & Support Officer who demonstrates genuine respect for every learner, communicates with openness and integrity, and uses a calm, creative and proactive approach to managing challenging situations. You will be motivated to support and empower learners to make positive choices, while maintaining clarity in your expectations, decision-making and communication. If you are resilient, adaptable and committed to maintaining a safe, welcoming and inclusive environment where learners and colleagues can thrive, we would love to hear from you. 

About the role 

ACT is recruiting two Site Safety & Support Officers to support the safety and day to day operation of our educational sites in Cardiff. 

One role will be based at Ocean Park House, Cardiff, which accommodates our Independent School for learners aged 11–16, our JGW+ provision for learners aged 16–19, adult learners and visitors, as well as an independently operated café. 

The second Officer will be based at our Hadfield Road Centre, Cardiff, which delivers our JGW+ provision for learners aged 16–19. 

Both roles are important in maintaining a safe, secure and welcoming environment for learners, staff and visitors. 

This role requires someone who can balance effective site safety with a positive, learner focused approach.  You will be confident in setting boundaries, communicating expectations and managing challenging situations while maintaining professional relationships with learners, colleagues and visitors. 

Successful candidates will be required to attend an interview with ACT and complete the organisation’s required de-escalation and physical intervention training before commencing their duties. 

The post holder will be expected to demonstrate innovation and creativity in delivery, think clearly and plan ahead, and consistently model ACT’s Behaviour Framework in all aspects of their work. 

Expected start date to be January 2027. 

What you’ll do: 

• Site safety and security: Monitor entrances, exits and reception areas, manage visitor access, carry out patrols where required and report security concerns or potential hazards. 

• Learner support and behaviour: Maintain a visible, approachable presence, communicate expectations clearly and challenge inappropriate behaviour professionally and consistently. 

• Conflict management: Use calm communication and de-escalation techniques to manage challenging interactions, following ACT's procedures and seeking support when needed. 

• Safeguarding: Recognise and report safeguarding concerns promptly, helping to protect learners, colleagues and visitors. 

• Incident reporting: Maintain accurate records of incidents, security concerns and visitor issues, ensuring relevant information is shared with the appropriate colleagues. 

• Health and safety: Follow site security, fire safety, emergency evacuation and health and safety procedures, helping to identify and report risks. 

• Teamwork: Work collaboratively with reception staff, tutors, managers and safeguarding colleagues to support the safe and effective running of our sites. 

ACT is committed to promoting the Welsh language for both staff and learners, and whilst it is not considered essential criteria, the ability to speak Welsh is desirable for this role.  

About you 

We're looking for someone who is calm under pressure, confident communicating with people from different backgrounds and able to deal with challenging situations in a professional and proportionate way. 

You'll understand the importance of maintaining clear boundaries while building positive relationships with learners, colleagues and visitors. You'll be proactive, reliable and able to use your initiative, while knowing when to seek advice or escalate a concern. 

To be successful in this role, you'll need: 

• Experience in a safety, customer-facing, public-facing or similarly responsible role. 

• Confident communication skills and the ability to challenge inappropriate behaviour professionally. 

• The ability to remain calm, composed and objective in challenging situations. 

• The ability to communicate effectively with young people, adults, colleagues and visitors. 

• A positive, flexible and proactive approach, with the ability to work independently and as part of a team. 

• The ability to follow policies, instructions and established procedures. 

• A willingness to undertake required training, including de-escalation and physical intervention. 

• A commitment to safeguarding, confidentiality and maintaining a safe and inclusive environment. 

A current, valid SIA licence would be desirable. 

Why work for ACT?   

At ACT, people are at the heart of everything we do. As Wales’s largest training provider, we’re passionate about making a real difference through high-quality learning — and we’re just as committed to supporting our staff to grow, develop and succeed. 

We’re proud to be an Investors in People Platinum organisation, accredited for over 25 years, and recognised in the Best Companies 2025 awards as one of the UK’s top employers — ranked 26th Best Large Company to Work For and 5th in Wales. 

Our Values:   

At ACT, we pride ourselves on fostering a culture of respect, fairness, and dignity for all. We believe in creating an inclusive environment where every individual feels valued and empowered to thrive.   

FREDIE has been central to promoting and recognising exceptional commitment to equality and diversity. FREDIE stands for Fairness, Respect, Equality, Diversity, Inclusion, and Engagement, and these values are at the heart of ACT’s philosophy, shaping our approach to both staff and learners. 

Diversity statement  

ACT is dedicated to fair and safe recruitment practices, ensuring equality for all applicants and staff. We do not discriminate based on gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. Our questioning and collating of information are intended to help us maintain equal opportunities best practice and identify barriers to workforce equality and diversity. The information collated from you will not be used in any decision affecting you.   

We are happy to consider an reasonable adjustments that candidates may need during the recruitment process, please drop us an email with your requirements.  

What next?   

The Advert will close 17th November 2026. We reserve the right to close this vacancy early if we receive sufficient applications for the role.   

Applicants will be notified via email of application process (please check junk or spam folders)  

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.   

If you have any queries about the vacancy please feel free to contact us on recruitment@acttraining.org.uk.  

Safeguarding: 

Our organisation is deeply committed to safeguarding the welfare of all learners and staff. We expect all employees to uphold this commitment as part of their role. Please note that the successful candidate will be required to undergo an enhanced DBS check. 

If you would like to work for an organisation that demonstrates outstanding commitment to staff engagement, has gained a place on the Times Best 100 Companies to work for in the UK for the last eight consecutive years and that holds Investors in People Platinum accreditation we would love to hear from you!