People & Development (HR) Officer

If you would like to work for an organisation that demonstrates outstanding commitment to staff engagement, has gained a place on the Times Best 100 Companies to work for in the UK for the last eight consecutive years and that holds Investors in People Platinum accreditation we would love to hear from you!

Please note: The successful candidate will commence employment on the starting salary

At ACT, our Behaviour Framework shapes everything we do.  We are looking for a People & Development (HR) Officer who demonstrates genuine respect for colleagues and candidates, communicates with openness and integrity, and brings innovation and creativity to improving our HR and recruitment processes.  You will be motivated to support and empower managers and employees, while maintaining clarity in your planning, decision making and communication.  If you are organised, adaptable and committed to delivering a professional, inclusive and high-quality HR service, we would love to hear from you.

Are you an organised and proactive HR professional with experience in recruitment and a passion for supporting people?

ACT is looking for a People & Development (HR) Officer to join our People & Development team, providing a responsive and professional HR service across ACT and ALS Training.

This is a varied role with a strong focus on managing end-to-end recruitment, alongside supporting a range of HR activities throughout the employee lifecycle. You'll work closely with managers, employees and candidates, helping to ensure our recruitment processes run smoothly and our people receive effective, timely support.

You'll have the opportunity to contribute to the continuous improvement of our HR processes, support workforce planning and help create a positive experience for employees from recruitment and onboarding onwards.

What you’ll do:  

Recruitment and onboarding: Coordinate recruitment campaigns from advertising vacancies and managing applications through to arranging interviews, preparing offers and completing pre-employment checks.

HR support: Support managers and employees with general HR matters, including flexible working requests, contractual changes, resignations and employee relations administration.

Payroll and benefits: Maintain accurate payroll-related information and provide cover for the Payroll & Benefits Lead when required, including supporting payroll processing (desirable).

Compliance and records: Manage DBS processes, right to work checks and employee records, ensuring information is accurate, confidential and compliant with relevant legislation.

Reporting and improvement: Maintain HR systems, produce recruitment and workforce reports, analyse data and identify opportunities to improve our processes.

Working collaboratively: Build positive relationships across the organisation, providing clear communication and contributing to an inclusive, supportive and professional working environment.

Please see Job Description for full list of duties and responsibilities.

ACT is committed to promoting the Welsh language for both staff and learners, and whilst it is not considered essential criteria, the ability to speak Welsh is desirable for this role. 

What we need from you:

We're looking for someone who is professional, approachable and motivated to deliver a high-quality HR service. You'll be confident managing competing priorities, handling sensitive information and building effective working relationships with colleagues at all levels.

You'll also bring a proactive approach, strong attention to detail and a willingness to learn and develop your skills.

·         Previous experience working in an HR and recruitment role, including coordinating end-to-end recruitment and onboarding.

·         Experience maintaining accurate employee records and HR systems.

·         A CIPD Level 3 qualification or equivalent HR qualification.

·         Good knowledge of HR policies, procedures and employment legislation.

·         Proficiency in Microsoft Office, particularly Word, Excel and Outlook.

·         Excellent communication, organisation and problem-solving skills.

·         The ability to work independently, use your initiative and maintain confidentiality.

·         A flexible and collaborative approach, with a commitment to continuous professional development.

·         The ability to travel between company locations when required.

Payroll experience would be desirable

Why work for ACT?  

At ACT, people are at the heart of everything we do. As Wales’s largest training provider, we’re passionate about making a real difference through high-quality learning — and we’re just as committed to supporting our staff to grow, develop and succeed.

We’re proud to be an Investors in People Platinum organisation, accredited for over 25 years, and recognised in the Best Companies 2025 awards as one of the UK’s top employers — ranked 26th Best Large Company to Work For and 5th in Wales.

Our Values:  

At ACT, we pride ourselves on fostering a culture of respect, fairness, and dignity for all. We believe in creating an inclusive environment where every individual feels valued and empowered to thrive.  

FREDIE has been central to promoting and recognising exceptional commitment to equality and diversity. FREDIE stands for Fairness, Respect, Equality, Diversity, Inclusion, and Engagement, and these values are at the heart of ACT’s philosophy, shaping our approach to both staff and learners.

Diversity statement 

ACT is dedicated to fair and safe recruitment practices, ensuring equality for all applicants and staff. We do not discriminate based on gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. Our questioning and collating of information are intended to help us maintain equal opportunities best practice and identify barriers to workforce equality and diversity. The information collated from you will not be used in any decision affecting you.  

We are happy to consider an reasonable adjustments that candidates may need during the recruitment process, please drop us an email with your requirements. 

What next?:  

The Advert will close 05th November 2026. We reserve the right to close this vacancy early if we receive sufficient applications for the role.  

Applicants will be notified via email of application process (please check junk or spam folders) 

An interview process consisting of:  

A face to face interview at our Head Office with a work based task (for example - a micro teach, full details will be provided before interview) 

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.  

If you have any queries about the vacancy please feel free to contact us on recruitment@acttraining.org.uk.  

Safeguarding:

Our organisation is deeply committed to safeguarding the welfare of all learners and staff. We expect all employees to uphold this commitment as part of their role. Please note that the successful candidate will be required to undergo an enhanced DBS check.

If you would like to work for an organisation that demonstrates outstanding commitment to staff engagement, has gained a place on the Times Best 100 Companies to work for in the UK for the last eight consecutive years and that holds Investors in People Platinum accreditation we would love to hear from you!