Receptionist - Apprentice

If you would like to work for an organisation that demonstrates outstanding commitment to staff engagement, has gained a place on the Times Best 100 Companies to work for in the UK for the last eight consecutive years and that holds Investors in People Platinum accreditation we would love to hear from you!

Please note: this role is expected to be offered at the starting salary within the band.

The Receptionist Apprentice will provide a professional and welcoming front-of-house service, acting as the first point of contact for visitors, learners, employers and colleagues across ACT. The role requires a friendly, proactive and customer-focused approach, building positive relationships while ensuring all enquiries are handled efficiently and professionally.

The successful candidate will support the day-to-day operation of the reception function, including greeting visitors, answering and directing telephone calls, maintaining reception records. They will play an important role in creating a positive experience for everyone who engages with ACT.

Reporting to the Senior Receptionist, this full-time role is based at ACT’s Head Office, Ocean Park House, Cardiff.

As part of their apprenticeship programme, the successful candidate will be supported to achieve a relevant Level 3 qualification in Business Administration or Customer Service, developing the knowledge, skills and experience needed for a successful career in administration and customer service. They will be encouraged to demonstrate professionalism, effective communication, attention to detail and a positive attitude, while contributing to a collaborative and supportive working environment.

The successful candidate will embody ACT’s Behaviour Framework by valuing every individual and their contribution, communicating openly and respectfully, embracing new ideas and ways of working, and supporting and empowering colleagues to succeed. They will consistently model ACT’s values and behaviours in all aspects of their work, helping to create a positive and supportive workplace culture.

What you’ll do:  

• Greet Visitors, staff, and customers in a professional and friendly manner.

• Answer incoming telephone calls and direct enquiries to the appropriate person or department.

• Ensure the reception area remains tidy, welcoming and well organised.

• Receive, sort and distribute incoming post and deliveries.

• Book meeting rooms and support the coordination of meetings and events.

• Maintain accurate records, databases, and filing systems.

• Provide excellent customer service to internal and external stakeholders.

• Assist with maintaining confidentiality and handling sensitive information appropriately.

• Work towards completing the relevant apprenticeship qualification while applying learning in the work place.

Please see job Description for full details of duties

ACT is committed to promoting the Welsh language for both staff and learners, and whilst it is not considered essential criteria, the ability to speak Welsh is desirable for this role. 

Why work for ACT?  

At ACT, people are at the heart of everything we do. As Wales’s largest training provider, we’re passionate about making a real difference through high-quality learning — and we’re just as committed to supporting our staff to grow, develop and succeed.

We’re proud to be an Investors in People Platinum organisation, accredited for over 25 years, and recognised in the Best Companies 2025 awards as one of the UK’s top employers — ranked 26th Best Large Company to Work For and 5th in Wales.

Our Values:  

At ACT, we pride ourselves on fostering a culture of respect, fairness, and dignity for all. We believe in creating an inclusive environment where every individual feels valued and empowered to thrive.  

FREDIE has been central to promoting and recognising exceptional commitment to equality and diversity. FREDIE stands for Fairness, Respect, Equality, Diversity, Inclusion, and Engagement, and these values are at the heart of ACT’s philosophy, shaping our approach to both staff and learners.

Diversity statement 

ACT is dedicated to fair and safe recruitment practices, ensuring equality for all applicants and staff. We do not discriminate based on gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. Our questioning and collating of information are intended to help us maintain equal opportunities best practice and identify barriers to workforce equality and diversity. The information collated from you will not be used in any decision affecting you.  

We are happy to consider an reasonable adjustments that candidates may need during the recruitment process, please drop us an email with your requirements. 

What next?:  

The Advert will close 09th July 2026. We reserve the right to close this vacancy early if we receive sufficient applications for the role.  

Applicants will be notified via email of application process (please check junk or spam folders) 

An interview process consisting of:  

A face-to-face interview at our Head Office. You may also be asked to complete a work-based task, with full details provided in advance. A second-stage interview may be held for shortlisted candidates.

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.  

If you have any queries about the vacancy, please feel free to contact us on recruitment@acttraining.org.uk. 

Safeguarding:

Our organisation is deeply committed to safeguarding the welfare of all learners and staff. We expect all employees to uphold this commitment as part of their role. Please note that the successful candidate will be required to undergo an enhanced DBS check.

If you would like to work for an organisation that demonstrates outstanding commitment to staff engagement, has gained a place on the Times Best 100 Companies to work for in the UK for the last eight consecutive years and that holds Investors in People Platinum accreditation we would love to hear from you!